The Process
How Unison Works
From knowledge base to 24/7 customer communication—here's exactly how Unison transforms your business.
There Are 54 Reasons Customers Contact Your Business
Your current setup handles maybe 10-15 of these. We handle all 54.
18
New Lead Inquiries
16
Existing Customer Questions
12
Support & Problem Resolution
8
Urgent / Time-Sensitive
The Process
Three simple steps to transform your customer communication
Step 1
We Build Your Knowledge Base
We centralize everything about your business—services, pricing, policies, FAQs, common scenarios.
- Your single source of truth
- Fixed, consistent, deterministic
- AI retrieves the right answer every time
Step 2
We Deploy Across Every Channel
Your knowledge base powers every customer interaction with AI retrieval:
Phone calls
Website Chat & Voice
Text Messages
Facebook Messages
Instagram DMs
Email - coming soon
Step 3
Customers Get Real Value
When a customer reaches out, AI delivers actual solutions from your knowledge base:
Appointment Booking With Calendar Sync
Instant Answers to "Should I Call You or Not?" Questions
After-Hours Lead Capture That Actually Converts
Every Answer Is Consistent — No Matter How They Reach You
Ready to Get Started?
Schedule a discovery call and see how Unison can transform your customer communication.